And now … The Rest of the Story

And now … The Rest of the Story.

Published in: on March 19, 2014 at 9:34 pm  Leave a Comment  

And now … The Rest of the Story

2014 Women's Final Four

NCAA Women’s Basketball Tournament

TRIVIA Question:  Who is the winningest Division 1 basketball coach of all time?  Clue → it is NOT in a men’s basketball program and it is NOT a man.

Answer:  Pat Summit, Head Coach Emeritus with the University of Tennessee “Lady Vols” basketball team.  “She kept her elite program in the winner’s circle for almost four decades, producing a mind-boggling record of 1,098-208 (.840) that included the most victories in NCAA basketball history. During her tenure, the Lady Vols won eight NCAA titles as well as a combined 32 Southeastern Conference tournament and regular season championships. Tennessee made an unprecedented 31 consecutive appearances in the NCAA Tournament and produced 12 Olympians, 34 WNBA players, 21 WBCA/Kodak/State Farm All-Americans earning 36 honors, and 39 All-SEC players earning 82 recognitions. Along with the success on the court, Summitt’s student-athletes had tremendous productivity in the classroom. Coach Summitt held a 100 percent graduation rate for all Lady Vols who completed their eligibility at Tennessee.”[i]

The Lady Vols along with UConn (Connecticut), South Carolina and Notre Dame are again a number one seed in the 2014 NCAA Division 1 Women’s Basketball Tournament with 1st round games beginning this weekend.  Although Pat won’t be on the sideline for Tennessee (Holly Warlick now coaches the Lady Vols), other familiar coaching icons will be at tLadies Basketball Coach Iconshe tournament including Geno Auriemma from UConn, Tara VanDerveer with the Stanford Cardinal, and Kim Mulkey, coach of the Baylor Lady Bears.  These 4 coaches have produced over 3260 victories,  winning 20 national championships in a combined 115 years of coaching, and each has become an institution at their university.

In total, teams from 30 states will be participating in the women’s tournament with New York having the most teams (6), followed by California and Tennessee with 5 each.  Seven other states (Georgia, Indiana, Iowa, Louisiana, Oklahoma, South Carolina and Virginia) have 2 schools in the tournament.  This should give you plenty of opportunity to generate competition for your residents – especially in those situations where you have both large (i.e. major conference) and smaller schools competing (e.g. Stanford vs Cal State – Northridge;  LSU vs Northwestern LA, or Texas vs Prairie View).

Women's Tournament by State

  • A special mention should be made for the “Black Knights” women’s basketball team of the U.S. Military Academy.  Although located (and counted as a NY school) at West Point, NY, this team is really a “national” team and should receive support from across the country.
  • Kudos to Connecticut and Notre Dame who are each undefeated in regular season and conference tournament play going into the NCAA tournament.
  • There are 5 additional states (Idaho, Illinois, Indiana, South Dakota and West Virginia) that were not included in the Men’s NCAA tournament.  {See “Forget the Activity Calendar. . . ACT NOW!” for suggestions about utilizing the NCAA tournament as the basis for an enriching resident activity program and marketing event}
  • Five schools — Akron, North Dakota, South Dakota, Winthrop and Wright State – are all making their first NCAA tournament appearance
  • 25 of the teams join their male counterparts at the Big Dance.  The Women’s Tournament adds post-season play for 39 additional teams and gives you 5 more states to build resident support around.

    How about a competition between the Men’s and Women’s teams for the 25 colleges with both teams in the SHOW?  Who will go farther in their tournament? 

The NCAA Women’s Basketball Tournament offers some challenges, but many more opportunities for meaningful dialogue and interactive programs with the predominantly female population in today’s senior living communities.   One of the challenges is that the NCAA tournament has only been organized for women since 1982 so it’s unlikely any of your residents ever played in the tournament.

TRIVIA:  Kim Mulkey played on the first championship team from Louisiana Tech in 1982 and is the first person, man or woman, to win a basketball national championship as a player, assistant coach and head coach.[ii]

TRIVIA:  Tennessee and Connecticut have won almost 50% of the National Women’s Championships with 8 titles a piece.

On the other hand, most of the 1st and 2nd round games are played “on campus” with attendance a lot less than at the men’s games.  Therefore, if your community is near one of the 16 tournament sites you might have the chance to actually take a group of residents to see one or more of the games.

Los Angeles, CA Toledo, OH
Seattle, WA West Lafayette, IN
Ames, IA Knoxville, TN
Iowa City, IA Chapel Hill, NC
Waco, TX Durham, NC
College Station, TX College Park, MD
Baton Rouge, LA University Park, PA
Lexington, KY Storrs, CT

The Sweet 16 games will be played in Lincoln, NE; Stanford, CA;  Notre Dame (South Bend), IN and Louisville, KY with the Final Four in Nashville, TN.

One of the biggest opportunities is to create an inter-generational sharing experience for your residents, their adult daughters (bobby-soxers and baby boomers), grand-daughters and great grand-daughters.  The residents and their adult daughters lived through a cultural revolution started by the United States Congress’ passage of Title IX of the Education Amendments of 1972.  This legislation changed the face of women’s athletics across all levels and 10 years later led to the first NCAA Women’s Basketball Championship Tournament.

  • In 1971, the year before Title IX became law, fewer than 300,000 girls participated in high school sports, about one in 27. In 2002, the number approached 3 million, or approximately one in 2½.[iii]
  • In 1972, fewer than 32,000 women competed in intercollegiate athletics.  Women received only 2 % of schools’ athletics budgets, and athletic scholarships for women were nonexistent.  In 2008-09, a record number of 182,503 women participated in competitive college athletics, accounting for 43% of college athletes nationwide.[iv]

Along with the increased participation, the game of “girls” basketball itself has also seen significant change.  Before Title IX (i.e. when all of the residents as well as the Bobby-soxers and many of the Baby Boomers were growing up), girls basketball was more a part of the Physical Education curriculum than a competitive sport.  Today’s young girls would hardly Ollie-Hoosiersrecognize the half-court game, uniforms of Bermuda shorts and white blouses, and all foul shots thrown under-hand like Ollie in the movie Hoosiers!  Fast breaks, rebounding “above the rim”, even dunks were foreign to the pre-1972 women’s game.   SO, set up an inter-generational discussion group and encourage your residents (and prospects) and their older adult children to share their remembrances of girls basketball in the “days of yore”.  Invite a local college or high school team to participate in the discussion and help them understand the legacy that they have inherited. Humphrey Bogart said, “Louie, I think this is the beginning of a beautiful friendship in the movie Casablanca and you can build that same type of on-going relationship with a local school team throughout the coming year.

Finally, the Girl Scouts of America developed Girl Scout badgea new patch that members can earn with activities focused on the history, importance and media portrayal of women in sports.  It was developed in conjunction with the 2014 NCAA Final Four in Nashville, TN and offers a tremendous opportunity for your residents to interact with the young scouts.

You have all the ingredients for a dynamite activity program and customized marketing event that demonstrates appropriate respect for the life accomplishments of the residents.  The potential of getting multiple generations from the same family together in your building focused on a common interest – including participation in March Madness games as discussed in a prior article – is priceless.

 


“THAT’S GREAT … but my TEAM isn’t going to the SHOW!”

“THAT’S GREAT … but my TEAM isn’t going to the SHOW!”.

Published in: on March 18, 2014 at 2:47 pm  Leave a Comment  

“THAT’S GREAT … but my TEAM isn’t going to the SHOW!”

Dejected Basketball TeamLess than twenty per cent of the 351 Division I colleges and universities get invited to the NCAA tournament each year.  But that doesn’t mean that you shouldn’t proceed with the March Madness activities and events suggested in “Forget the Activity Calendar. . . ACT NOW!” [http://wp.me/pCemc-j8] if your favorite team wasn’t selected.  This article includes five additional methods to tie into the excitement created by college hoops at this time of year.

 

NIT Logo♥  If you live in West Virginia, you might want to switch your focus to the National Invitation Tournament (“NIT”), which includes 32 additional teams and concludes with the final games played at Madison Square Garden in New York City.  Arkansas, Indiana, Illinois, Minnesota, Mississippi and Vermont join West Virginia as additional states represented in the NIT that were excluded from the original 68 teams in the NCAA Tournament.

 

Cinderella     There are 32 Conferences included in the NCAA Tournament.  Determine what conference that your local school belongs to and then your residents can cheer for (or against → in some cases fans will root for “my school or whoever plays ABC University!”) the Conference Champion who is at the Big Dance.  Frequently these teams from the smaller conference – who only get an automatic bid by winning their conference tournament – become the Cinderella team of the tournament.   Will their trip end after one game or will they go “deep into the tournament”?

Even if this doesn’t apply to your local team, let your residents pick a Cinderella team from one of the non-major conferences and support them in the tournament.

  There are 14 different sites where the tournament games will be played over the next 3 weeks, including Dayton, OH for the four “play-in” games on March 18 & 19.  Even though there are no Indiana schools in the tournament, Indianapolis will be the location of the Midwest Regional Finals on March 28 – 30.  If you are near one of these locations, there should be a lot of local press in newspapers, TV, etc. that you can tie into.  You don’t have to do a full “Bracketology”, but have fun by picking the winners in the local games.  Set up pools for a) largest margin of victory, b) total margin of victory (all games), c) number of overtime games, etc.  Vote for favorite coach and/or player.  If you’re into social media, sponsor that person online.

  If your local team’s season is over, contact the Athletic Department and request a visit from someone on the coaching staff and/or the Cheer Squad.  Explain what you are doing to involve your aging adult residents and ask them to participate in your “life-long-learning” series by presenting a 15 – 20 presentation on how the tournaments work, etc.   Tell them that you know how hard they work and that your residents want to recognize their achievements in this season as you wish them more success in the future.  Build the foundation for an on-going, inter-generational relationship with the school.  Consider the residents’ excitement to have the Cheer Squad do a couple of routines for them in your building and maybe have the mascot speak.

Cheer Squads

Star Difference If you really want to “think outside of the box”, work with the Athletic Department to create several special awards that could be presented in a ceremony at your community (e.g.  Above and Beyond, All-Around Excellence, Rising Star, Leadership/Citizenship, etc.→ contact me directly for more ideas and help in implementation).   This is another great way to generate “free press” and present your community in a very positive fashion.

♥  Finally, there are another 64 teams in the Women’s UT - UConn Ladies BasketballNCAA Basketball Tournament.  Because of the preponderance of females in our resident populations, this may offer a particularly attractive alternative for celebrating March Madness, which will be addressed in a subsequent article.

The important thing is to DO SOMETHING!  Don’t be a slave to your published activity calendar and miss this opportunity to improve the interactive lifestyle of your residents.

NCAA Basketballs

Forget the Activity Calendar . . . ACT NOW!

Art Carr:

Don’t be “locked in” by the Activities Calendar you created last month. There is time to be innovative and do something that helps your residents stay attuned with positive things that are going on in the “outside world”.

Originally posted on Progressive Retirement Lifestyles:

NCAA Basketball One of the most publicized CURRENT EVENTS that involves millions of people in the workplace every year IS HAPPENING NOW →  the NCAA Basketball Tournament.  What are you doing to involve your residents in the excitement that permeates our entire society – aka “ March Madness ”?
  • There are 68 schools in the Tournament.
  • The schools represent 32 stat2014 March Madnesses plus the District of Columbia (Washington, D.C.) {65% of states}.
  • Two-thirds of these States have more than one school in the tournament.
  • One-third have 3 or more schools participating.
  • 4 states:  California, North Carolina, Ohio, and Texas have 4 schools included.

Can you identify a participating school from your state and generate interest and support from your resident population for that school(s)?  For multi-school states, you’ve got a perfect opportunity to create some friendly competition within your community to produce an additional level of excitement.

  • Set up your own March…

View original 700 more words

Published in: on March 18, 2014 at 10:40 am  Leave a Comment  

Forget the Activity Calendar . . . ACT NOW!

NCAA BasketballOne of the most publicized CURRENT EVENTS that involves millions of people in the workplace every year IS HAPPENING NOW→  the NCAA Basketball Tournament.  What are you doing to involve your residents in the excitement that permeates our entire society – aka “March Madness”?

  • There are 68 schools in the Tournament.
  • The schools represent 32 stat2014 March Madnesses plus the District of Columbia (Washington, D.C.) {65% of states}.
  • Two-thirds of these States have more than one school in the tournament.
  • One-third have 3 or more schools participating.
  • 4 states:  California, North Carolina, Ohio, and Texas have 4 schools included.

Can you identify a participating school from your state and generate interest and support from your resident population for that school(s)?  For multi-school states, you’ve got a perfect opportunity to create some friendly competition within your community to produce an additional level of excitement.

  • Set up your own March Madness Tournament as indicated in my prior blog articles: http://progressiveretirement.wordpress.com/2010/03/16/march-madness/
  • Contact me directly to discuss ways in which you might turn this into a Marketing Event.
  • Have a fundraiser by letting residents, employees and visitors deposit coins (pennies, dimes or quarters – depending upon your resident population) into different jars based upon the team that they expect to go the farthest in the tournament.  Donate the proceeds to a designated charity!

An interesting feature is that the tournament often features a school from a “smaller” conference, so that a State such as Georgia is represented by Mercer University from Macon, GA this year while the more well-known University of Georgia (SEC) and Georgia Tech (ACC) squads were not selected.2014 NCAA Basketball Tournament

  • Here is an opportunity for a “life-long learning” session to educate your residents about the history, culture and achievements of one of these smaller schools in your state.  Contact a local alumni association and/or the college or university Alumni office to find a potential speaker.
  • Stimulate conversation about why different schools in your area were selected over other more recognized schools.  For example:
    • TEXAS:  Stephen F. Austin and Texas Southern selected;  SMU, Texas Tech, Texas A&M, TCU not selected.
    • LOUISIANA:  Louisiana-Lafayette “in”; LSU “out”.
    • MARYLAND:  Mount St. Mary’s in the tournament; Maryland is not.
    • SOUTH CAROLINA:  Wofford and Coastal Carolina “in”; Clemson & South Carolina “out”.
    • Ohio should have great competition with Dayton playing Ohio State in a first round game and both Cincinnati and Xavier in “the Big Dance”.

Survey your residents (and prospects) to determine connections to the tournament participants:

  • Score a “hit” if you have anyone who graduated, attended or was married to someone from any of the schools in the tournament.
  • Make it a “home run” if they played basketball in college.
  • Call it a “grand slam” if you happen to be lucky enough to have someone who actually played in the NCAA tournament.
    • TRIVIA:  The tournament was organized in 1939 with the Oregon Ducks beating Ohio State to win the first championship.
    • UCLA leads all schools with 11 National Championships!

One of the nice things about this tournament is the number of games that are played and broadcast during the middle of the day.

  • Decorate your “TV rooms” with the big screen TVs with the local school colors.
  • Have a special meal appropriate to your region and school or that might be found at a tournament site (e.g. hot dogs & fries).  Serve popcorn during the game.
  • Show your Colors:  give prizes for best dressed in team colors, mascot look-a-likes, etc.
  • Show the movie “Hoosiers” (one of the Top Ten Sports movies of all-time) to stimulate excitement.  SORRY, INDIANA, NOTRE DAME and other Indiana colleges and universities – no one made “the show” this year!

Set up your own “bracketology” and let the residents project the winners.  I recommend that residents be given a gift/prize for participation and then for each correct projection.  PLEASE CONSULT WITH ME TO LEARN INNOVATIVE WAYS TO RECOGNIZE AND REWARD RESIDENTS.  NCAA-Tournament-Printable-Bracket-2014

  • Instead of predicting the entire “bracket”, it probably makes more sense for your residents to handle each round as a program unto itself.  There are 36 games this coming week and that is more than enough challenge for the residents.  Your objective should be to have as many continuing participants as possible over the next few weeks.   Therefore, you want as many “winners” as possible and no eliminations from the early rounds to keep them motivated to continue their participation.
  • As an alternative, you might get a panel of residents to predict a particular bracket and then challenge a panel from the staff to see who would get the most victories.   Potentially, this could involve a number of participants with 4 teams from both the residents and staff.
  • Another option is to get a Staff Prognosticator who will post their bracket (or bracket for each round) and then allow the residents to bet for or against the Prognosticator’s projection for each game.  In most cases, these would be penny or nickel bets.  Any “net” winnings by the prognosticator would be donated to charity (and/or activity supplies/equipment for the residents).

REMEMBER:  You are only limited by your imagination!

NCAA March Madness

The Four Horsemen

The Four Horsemen

This article on Leadership & Management for Senior Living was requested by Medical Blue Book and published as a Guest Author on that site.4 Horsemen

“STOP – You’re not supposed to . . . !”

A staff member is walking across the lobby and sees Mr. Smith trying to open the front door and exit wman with walker at doorith the aid of his walker.   The following scenarios illustrate 3 different approaches to this situation[i].  In each case, the resident receives a message that may be very clear or more subtle, but conveys information about the community’s culture and  resident management philosophy. This can impact both the resident’s well-being and the perceptions of visitors who observe the encounter.

1)   You Can’t:

The staff member yells “STOP” as she runs to the door.  In a loud voice, she then asks Mr. Smith “What are you doing?” telling him that he is not allowed to go “out there” alone.

Maybe the resident simply wanted a breath of fresh air or to enjoy the sunshine for a few minutes[ii].  Regardless, this approach generally leads to either a confrontation or total submission by the resident.  The first is reminiscent of the “Mother, Please…” scenario with the resident even becoming combative because he is being told what he CAN’T DO!  The other response can be just as devastating because a flicker of independent thought and action has just been snuffed out!

2)   You Shouldn’t:

In the second scenario, the staff member walks expeditiously (but doesn’t run) to the door and greets Mr. Smith there.  She opens the door for him while counseling that he should never try to open the door by himself.  She warns him that he might get hurt and should always ask a staff person for assistance.  She was cheerful, upbeat and walked away thinking: “I’m glad I walked by when I did because I got a chance to do something nice for Mr. Smith.  I’m a good person and good employee!”

Unfortunately, her good intentions were off the mark and Mr. Smith received a very different message.  He just had his frailties emphasized and made to feel disabled with the reminder that he is no longer capable of “even opening a door for himself”.  All he heard was that he shouldn’t try to do it himself and probably never even heard or internalized that the staff would be happy to help him when he wanted it.  These may even contribute to feelings of being “trapped” and isolated in the senior living community.

3)   It’s OKAY:

As an alternative, the staff member could greet Mr. Smith and begin to engage him in conversation while walking toward the door.  (e.g. “Hey, Mr. Smith.  How are you doing this morning?  Boy, it sure looks cool {rainy, hot, etc.} out there today.”) The employee then has two options:

  1. Ask him: “Can I give you a hand with that door?”  This enables the resident to preserve dignity by being offered a choice that can be graciously accepted.  For ladies, I generally add something like “my Dad always taught me to be a gentleman and it’s my pleasure to open the door for you.”  The act of opening the door becomes a courtesy instead of a necessity.
  2. Continue the conversation through the door.  This is the most subtle approach as the staff person is able to effortlessly hold the door open for the resident without making an issue of it.  This has taken a couple of minutes of the employee’s time but been a great investment in resident relations.

The employee’s response to this situation[iii] is a combination of the community’s culture and the individual’s own concepts and beliefs.  Both evolve over time and are influenced by training (e.g. “soft skills”), policies & procedures, stated management philosophies, and the personality of the people involved.  Creating a culture that PROMOTES ON-GOING INDEPENDENCE[iv] for the residents will have a direct impact on the type(s) of people who choose to move into the senior living community.

In the next segment, we’ll explore how the design decisions of the Architect and Management support or conflict with the desired cultural perception.  PLEASE SUBSCRIBE {by clicking on the “Sign me up!” button at the bottom of the right hand column} to make sure you don’t miss any exciting installments.


[i] In each example, it’s assumed that this isn’t an outside entrance to a secured memory care unit or skilled nursing facility and that Mr. Smith is mentally competent and not at risk for elopement.

[ii] Recent studies have shown some potential of benefits from daily exposure to natural light in delaying the onset and/or effects of Alzheimer’s disease.

[iii] Note:  each of these scenarios is considered positive because the employee recognized the resident and intervened instead of simply continuing to walk past.

[iv] This is a basic tenet of the Progressive Retirement Lifestyles program.  You may contact Art Carr at 615-414-5217 or art@progressiveretirement.com to learn how these concepts may be applied to your organization.

“Children, Please – I’d Rather Do it MYSELF!”

Mother, PLEASE, – I’d Rather do it Myself!

A classic Anacin ad from the early days of TV:

The first segment of this new series was written by Art Carr as a Guest Author for the Senior Housing Forum Blog. Please CLICK HERE to read the article.

If you remember this ad and the cultural phenomena it created, PLEASE share your remembrances in the comment section below. COMMENTS:

5 P’s of Leadership Success

INTRODUCTION

The “5 P’s of Leadership Success” have been established as the culmination of my personal analysis and management experiences in combination with research of a number of published texts regarding business culture, management styles and corporate success. Although developed in the senior living / healthcare industry, these winning Principles can be applied to most businesses.

Career Reflections:  Over the course of my career, I have made significant contributions to the success of a variety of different organizations in various stages of their development while fulfilling multiple and diverse roles. New start-ups, emerging enterprises, mid-size companies, and complex industry leaders have all benefited from my skills in developing business strategy, fostering growth and leading turnarounds. I’ve achieved major successes with executive level responsibilities in operational leadership, financial management, sales & marketing coordination, and corporate administration & support.  I’ve worked closely with entrepreneurs, professional business managers and Boards of Directors of both for-profit and not-for-profit organizations.  These positions close to the action have enabled me to analyze and observe what works and what needs improvement.

Star Symbol:  There are several reasons why I include a star in my branding initiatives.  First, a “star” is generally recognized by our society as someone who has achieved success in their specialty. In my Progressive operational Philosophy, each customer (resident in a senior living community) is provided star treatment as part of the customer/resident centric culture. Employees are recognized for their superior contributions with the Presentation of “Shining Star” awards.

I’ve found “five” to be a significant number with the 5 points of the star representing the major Points of a particular Program or Philosophy. That we were given 5 fingers on each hand and 5 toes on each foot goes beyond mere coincidence.  Five concepts are the limit of what most of us can remember and focus on at any given time.  In addition, successful leaders need 5 key people who believe in their concepts and Principles and can be trusted implicitly to support initiatives, implement changes and consistently Perform.

Finally, the star’s radiance showcases the underlying values and qualitative objectives of a given concept such as my Progressive Retirement Lifestyles program.

PEOPLE. A successful leader must surround her/himself with exceptional people.  Although certain basic and technical skills are needed, these individuals don’t all need to be Superman!  More important is a true Passion for what they are doing that leads to Pride in their work.  We all “get down” at times, but it’s very helpful if your 5 key people have a generally Positive attitude and outlook on life.  This helps give them the Perseverance to maintain focus on the company’s objectives as they face challenges and engage in Problem-solving.

PROCESS. Why do some highly skilled groups of people fall far short of expectations while others over-achieve?  Systematic leadership creates the road to success through an organized approach to management that insures that good people make consistently good decisions. Careful Planning and structuring is required to reach the best balance of empowering managers to make all the decisions they can, while providing adequate controls to prevent them from making a poor choice in a critical and irreversible situation.  Principles, Protocols, Policies and Procedures with adequate employee Preparation and training establish consistency and Predictability that are critical to building a brand that meets customer expectations.

PRODUCT. This should lead to an identifiable Product that can be marketed and sold at a specified price.  It is important that customers, as well as your own employees, understand exactly what you Promise to Provide to them → be it a specific service(s) or a tangible widget.  There is a growing trend in today’s high-tech world to shift this responsibility to the customer, saying “Tell me what you need and want and we’ll find a way to get it for you.”  Although this is often touted as a customer-centric approach, I’ve found more success by defining the basic and optional Programs and services.  The potential customer understands what is offered and finds it easier to evaluate differing options and make an informed buying decision.  For senior living, I brand my unique package of superior resident services as the Progressive Retirement Lifestyles program, providing clear differentiation from competitors.

PERSONALITY.  Every senior living community develops a unique Personality that drives its brand Perception and sales effort.  Prospective residents perceive the building’s atmosphere, staff behavior and the character and attitudes of in-house managers and sales people. Successful leaders balance this local influence with a consistent corporate branding message.  Unique building designs and standardized operating Practices with controlled marketing Promotions, advertising and Publicity[i] accomplish this.

PERFORMANCE. Every entity, whether designated as for-profit or not-for-profit, must generate revenues that exceed its operating costs. But, sustained success requires consistent achievement of multiple quantitative and qualitative metrics beyond just “making a Profit”. These may be external, industry specific comparisons (e.g. “on-time” Performance for airlines) or internal goals such as the Pursuit of Perfection in quality standards.  Finally, performance has to be measured against the Promises made to customers:  Did the company deliver everything it promised in its marketing?

Success is a complex process comprised of multiple factors, as indicated by the various capitalized “P” words in this introduction.  A leader must balance each of the 5 major categories to achieve long term success.

I welcome your comments and suggestions and encourage you to share your own leadership experience in utilizing these principles.

Please enter your email address at the bottom of the right hand column to subscribe to this blog and make sure that you receive notification when the subsequent parts of this new management series are published.


[i] For a detailed discussion, read “McDonald’s – Behind the Arches” by John F. Love to learn how McDonald’s accomplished this for the fast-food industry, Bantam Books, 1986.

Follow

Get every new post delivered to your Inbox.

Join 69 other followers